ARE ALL OF YOUR PRODUCTS VEGAN?
Yes! All of our chocolates are 100% vegan and our production line is always undergoing special vegan cleaning before starting production of our chocolates.
ARE ALL OF YOUR PRODUCTS ORGANIC?
Yes! All of our chocolates use 100% certified organic agricultural products. Organic ingredients are sourced from ethical suppliers that cultivate each ingredient without antibiotics, synthetic fertilizers or gmo technology.
ARE ALL OF YOUR PRODUCTS NON-GMO?
Yes! All of our chocolates are Non-GMO.
ARE YOUR PRODUCTS FAIR-TRADE?
Even more! We partner with Max Felchlin AG to source cacao according to their FAIR DIRECT philosophy. Max Felchlin works directly on location with cacao farmers so that they can profit from fair conditions. Due to the consideration taken towards natural resources in the cacao regions, it is possible to conserve these for long-term use so that future generations will continue to prosper and benefit.
WHERE IS THE CACAO FOR YOUR PRODUCTS GROWN?
Our Cacao for the Cru Suhum chocolates is grown in the Suhum District in Ghana under the visionary leadership of Yayra Glover. Yayra Glover is a pioneer in Ghanaian organic agriculture and was the first person in Ghana to create a direct connection between the farmers in the Suhum area and our Swiss manufacture at Max Felchlin AG.
DO YOUR PRODUCTS INCLUDE NUTS?
Some of our products include nuts such as hazelnuts or almonds. Please be aware that even our products without nuts can contain traces of nuts and necessary precautions should always be taken.
DO YOU SELL INDIVIDUAL CHOCOLATE BARS?
No. We currently only sell packs of 4 or 6 bars on our website to make shipments economically and ecologically more viable.
HOW SHOULD I STORE MY PETER WHO? CHOCOLATE BARS?
To keep your Peter Who? chocolate as fresh as possible, keep it in a cool, dry place at a temperature range between 68-70 degrees F. If stored in a refrigerator, the products should first be placed in sealed plastic bags, especially if the refrigerator is not humidity-controlled. Chocolates that contain salt should not be refrigerated or stored below 68 degrees F as this may cause crystallization of the salt crystals.
CAN I FIND PETER WHO? CHOCOLATE IN STORES?
No. Peter Who? chocolate bars are currently only available online in the US.
HOW DO I CONTACT CUSTOMER SERVICE?
You can email us anytime by at email@example.com.
HOW DO YOU ENSURE THAT MY ORDER WILL ARRIVE IN GOOD CONDITION?
We make every effort to ship our products as carefully as possible. During the summer months, we will use cold packs and/or insulated containers to ensure that your order arrives in good condition. Note that there may be additional cost for shipment associated with these precautions.
WHAT PRECAUTIONS SHOULD I TAKE FOR ORDERS IN HIGH TEMPERATURES?
Please be aware that chocolates are a sensitive product to ship and start to melt in temperatures above 80F. We advise you to wait with an order if you expect very high temperatures in your area over the upcoming days. Please note that we cannot guarantee the quality of products if they are left unattended or unpacked (especially in heat) for any period of time.
WHAT SHOULD I DO IF MY ORDER IS DAMAGED?
Please inspect your order immediately upon receipt and contact us if the item is damaged or contaminated in any way or if you received the wrong item. Please send a picture of the damaged or wrong item together with your full name and order number to: firstname.lastname@example.org.
HOW DO I CHECK THE STATUS OF MY ORDER?
We ship via Amazon, which has a sophisticated tracking system. You will need your tracking number in order to check your order’s status.
WILL I RECEIVE AN EMAIL CONFIRMING MY ORDER?
You will receive two emails after you place your order: An order confirmation is sent out shortly after you place the order, confirming that we have received it. A shipment confirmation, once your order has been shipped.
DOES PETER WHO? CHOCOLATES ACCEPT WHOLESALE ACCOUNTS?
We are happy to discuss any wholesale arrangement with any appropriate retailer. Feel free to contact us at email@example.com confirmation is sent out to you once your order has been shipped.
WHO IS PETER WHO?
We are a group of Swiss chocolate enthusiasts looking to write a new chapter in Swiss chocolate making and break with established practices in the chocolate business. We only work with premium production partners in cacao growing regions and in Switzerland to offer you a new, guilt-free Swiss chocolate experience.
HOW DID THE COMPANY GET STARTED?
We simply could not find a premium vegan and organic salted caramel chocolate that we liked so after a long night of tossing around ideas, we decided to make our own and here we are! We hope, you are enjoying our chocolates as much as we do!
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